Kaseya Fusion 1.12.4

Perform common IT tasks conveniently on your mobile device and gain instant insight into your IT environment. The mobile application facilitates technicians in efficiently executing workflows between Kaseya VSA and Kaseya BMS while on the move. Easily manage and resolve service tickets from your mobile device, accessing essential IT asset details at your fingertips. This application caters to users of Kaseya VSA, Kaseya BMS, or both platforms.

Kaseya VSA integration with BMS tickets on mobile devices empowers technicians to swiftly access asset and agent information associated with tickets while being mobile. Stay informed about agent status, online and offline endpoints, and the latest audit information regarding endpoints.

Utilize BMS to effortlessly create, view, assign, search, and update service tickets. Capture notes, time entries, and attachments like photos directly on your mobile device. When dealing with service calls linked to tickets, locate relevant tickets to access all necessary details; for instance, identify if a ticket requires a technician to go offsite, benefiting dispatchers and technicians alike. For IT Managers, gain real-time insight into the IT environment by tracking ticket assignments, resolutions, and critical tickets.

With VSA functionality, monitor recent events such as the last endpoint check-in time. Access agent and asset views and utilize filtering options to narrow down agents based on specific views or filter by organization and machine groups for streamlined management.

Minimum requirements: Kaseya VSA or Kaseya BMS